UIF have resolved their network failure issues and applications for the COVID-19 TERS claims for May are now open.

The system has since been enhanced with a new feature where applicants may now retrieve April submissions and make the necessary corrections on those outstanding applications and re-submit for payments. If the information has not changed, the resubmission claim will be processed immediately. If the information has changed, employers will be required to capture their employees’ details on the system or attach the CSV file.

For the May submissions to be successful, employers must submit the following documents:

• Proof of TERS payment to employees for April such as electronic bank statement or a letter of acknowledgement of payment between employer and employee (Mandatory)
• Re-upload employer bank confirmation letter or latest bank statement
• Signed approval or acceptance letter received from the UIF for April payments between employer and employee

Please note that payments for the May TERS claims will be paid directly into the employees’ bank accounts in order to avoid delays. UIF have urged all employers to provide the correct information for employees in order for these payments to be successful.

If you would like to know more about the May TERS claims as well as the newly updated system, please click here.

Should you have any queries or concerns, please contact us on membership@capetown.travel.